Make a complaint

At Charlotte Keel Medical Practice, your feedback is essential in helping us review and improve our services. We offer several ways for you to share your thoughts. Learn more about how to give feedback or make a complaint below.

CKMP Waiting Room

How to Share Your Feedback

We encourage you to share your feedback.

Alternatively, you can:

  • Contact the surgery directly.
  • Complete a comment card available at the practice.

Want to make a suggestion to the practice?

Your comments and suggestions are important to us. If you have a suggestion or any other feedback, please use the email bnssg.ckmp-management@nhs.net to let us know.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please send an email to the practice using bnssg.ckmp-secretaries@nhs.net to let us know.

If You Are Not Satisfied with Our Response

If you are unhappy with our resolution, you can contact the local NHS advocacy service:

Taking Your Complaint Further

If you are still dissatisfied, you can escalate your complaint to the Parliamentary and Health Service Ombudsman, an independent and free service that makes final decisions on unresolved NHS complaints in England:

Need Help Writing a Complaint?

If you need support to write a complaint, the following organisations can help:

  • The Advocacy People
    Email: info@theadvocacypeople.org.uk
    Phone: 0330 440 9000
    Text: PEOPLE to 80800

  • POhWER
    A charity supporting people to be involved in decisions about their care.
    Phone: 0300 456 2370

  • VoiceAbility
    Advocacy support for healthcare complaints.
    Phone: 0300 303 1660
    Online referral: VoiceAbility Referral Form

  • Age UK
    Support for older people.
    Visit: www.ageuk.org.uk/services/in-your-area
    Phone: 0800 055 6112

  • Social Services Support
    Contact your local social services for additional assistance.

We are here to listen and improve. Your feedback helps us grow and provide better care for all our patients.

Patient Advice and Liaison Service page on the NHS website