How to get help from Charlotte Keel Medical Practice

How to ask for help

You can contact us:

• online
• by phone
• by coming to the practice

A doctor or another clinician will look at your request.

Tell us about your problem

We will ask what is wrong.

Please tell us as much as you can. This helps us decide how to help you.

What happens next?

We will decide:

• who can help you
• how quickly you need help
• if you need an appointment
• if advice is enough

We will usually send you a text message to tell you what will happen.

Seeing the same person

If you have a health problem that lasts a long time, we will try to let you see the same GP or group of GPs (called a microteam) each time.

This helps us get to know you.

If you need urgent help on the same day, this may not always be possible. We will do our best whenever we can.

GP appointments

Many GP appointments start with a phone call.

If the doctor needs to see you, they will ask you to come to the practice. This may be on the same day.

We do this because it helps reduce missed appointments and it gives more time to the people who need it.

Phone appointments

A GP can call you back at any time between 08.30 and 18.30. If you want us to call you at a certain time, let us know, and we will do our best to help. If you need to come in, the GP may ask you to come to the practice later that day.

• keep your phone close by
• answer when we call if you can
• if you miss the first call, we will try again

Long-term health problems

Some people have health problems that do not go away, like:

• diabetes
• asthma
• heart disease

Our nurses and pharmacists can help look after these problems. They will check how you are doing and ask a doctor for help if needed.