A New Chapter at Charlotte Keel Medical Practice – With You, For You
On 1 July 2025, Charlotte Keel Medical Practice officially begins an exciting new journey, embarking on a 15-year partnership with BrisDoc Healthcare Services. This important milestone ensures that our patients and the wider community will continue to experience stable, reliable, and compassionate care, with ongoing improvements to meet your changing needs.
We understand how important it is for you to have a healthcare team you can trust. That's why our commitment remains clear and strong: delivering safe, inclusive, and patient-focused healthcare every single day.
Our Promise to You
- Your care is our priority: Your healthcare services will continue seamlessly, with the same familiar faces you trust.
- Listening and learning: Your thoughts, experiences, and insights matter deeply to us. They will guide us as we shape the future of your practice.
- Community-centred care: We are dedicated to improving health outcomes, making healthcare accessible, and ensuring everyone feels welcomed and valued.
Get Involved and Make a Difference
Your voice is crucial in helping us build a healthcare service that truly serves our community. Here’s how you can participate:
Join our Patient Participation Group (PPG)
Our friendly PPG meets regularly with the practice team, providing valuable perspectives that shape decisions and improvements. Everyone is welcome!
- To learn more or join, please visit www.charlottekeel.nhs.uk/surgery-information/patient-participation-group or speak to our friendly reception team.
Share your feedback anytime:
- Use our suggestion box in reception
- Email us at charlottekeelmedicalpractice@nhs.net
- Look out for upcoming community insight sessions advertised at the practice and on our website
A Heartfelt Thank You
Your continued trust and partnership means everything to us. Together, we can create a stronger, healthier community. We look forward to growing alongside you and continuing to deliver care that meets the highest standards.
If you have any questions or simply want to connect, please reach out anytime.
Warmest regards,
The Charlotte Keel Medical Practice &
BrisDoc Healthcare Services Team