Our Commitment to Inclusive and Compassionate Care at CKMP

This week, the UK Supreme Court issued a ruling clarifying the legal definition of the word ‘woman’ under the Equality Act 2010 — a decision that has prompted significant public attention and a wide range of responses. At Charlotte Keel, we want to take this moment to reaffirm what we stand for.

You may have seen in the news that the UK Supreme Court has recently issued a ruling clarifying the legal definition of the word ‘woman’ under the Equality Act 2010. This decision has attracted national attention and prompted a range of reactions and feelings.

At Charlotte Keel Medical Practice, we know that political developments can sometimes create uncertainty — especially for those who already face barriers to healthcare. We want to reassure our patients and local community that our values remain unchanged.

Our Promise to Our Patients

As an NHS GP practice, we are proud to provide care that is:

  • Free at the point of access
  • Open and welcoming to everyone
  • Rooted in fairness, dignity and compassion

We believe that respect, inclusion and understanding help people feel safe when accessing care — and that leads to better health outcomes. That’s why we are committed to offering services where everyone is treated with kindness and respect, no matter their background, identity or circumstances.

What This Means in Practice

We are currently reviewing what this ruling means for us as a healthcare provider — both for how we deliver services and how we support our staff. We are doing this thoughtfully, guided by NHS policies and the values we hold as part of the BrisDoc Healthcare group.

What will not change is our continued focus on:

  • Providing care that is safe, inclusive and person-centred
  • Listening to patients and removing barriers to access wherever we can
  • Ensuring our practice remains a place where everyone feels they belong

At Charlotte Keel Medical Practice, our patients are at the heart of everything we do. We are proud to care for one of the most diverse communities in Bristol, and we will continue working every day to make sure our services reflect and respect that diversity.

If you ever have concerns about your experience at the practice, please speak to a member of our team — we’re here to help.

Thank you for trusting us with your care.

Charlotte Keel Medical Practice

Part of BrisDoc Healthcare Services