About the Practice
Welcome to the Charlotte Keel Medical Practice
At Charlotte Keel Medical Practice, we are proud to serve a vibrant and diverse community in the heart of Bristol. Our patients come from all walks of life and from across the globe, reflecting the rich cultural heritage of our city. Whether you need preventative care, urgent support, or help navigating life’s challenges, we are here to provide compassionate, high-quality healthcare tailored to your needs.
Our Commitment to the Community
We believe healthcare should be accessible, equitable, and responsive to the unique needs of every individual. Our team is dedicated to reducing health inequalities by offering culturally sensitive, trauma-informed care. We understand the barriers some patients face, including language, housing, or social challenges, and we work tirelessly to provide solutions that ensure equitable access for all.
We partner with community organisations and local services to offer:
-
Multilingual services and resources.
-
Outreach programmes, including vaccination clinics and health education.
-
Specialised support for vulnerable groups, such as the homeless or those dealing with addiction.
A Team That Cares
Our practice is built on a multidisciplinary team of dedicated professionals. Alongside clinicians, our team includes interpreters, counsellors, welfare advisers, and drug project liaison workers. Together, we provide holistic care that addresses physical, mental, and social health needs.
Examples of our inclusive care initiatives include:
-
Naloxone training for all staff to address overdose risks.
-
Breast screening information available in multiple languages.
-
Plans to expand multilingual patient education resources.
By fostering a welcoming environment, we ensure that all our patients feel supported and valued.
A Vision for the Future
The practice is run and managed by BrisDoc Healthcare Services. Together we are investing in technology and innovation to enhance patient care and accessibility. Our vision is to maintain a personal approach to healthcare while embracing the opportunities of a larger, integrated system.
BrisDoc is an employee-owned social enterprise that has provided NHS healthcare for over 20 years. Serving more than one million patients, our services include urgent care, in-hours GP practices, and specialised healthcare for vulnerable groups. We value equity, diversity, and inclusion in everything we do and are committed to reducing health inequalities. At BrisDoc, every team member is a co-owner, empowered to shape the future of our organisation and make a positive impact.
BrisDoc was Highly Commended as the HSJ Primary and Community Care Provider of the Year 2024. This prestigious recognition celebrates the outstanding efforts of our team across all services, highlighting our commitment to innovation, collaboration, and patient-centred care. Judges praised BrisDoc for its innovative and sustainable model of care, recognising our ability to deliver value for money while maintaining financial viability. They highlighted our patient-centric approach and the strong engagement between clinicians within and beyond our organisation. They also commended our clear vision for creating a viable, long-term health economy.
We are proud to be part of the Bristol Inner City Primary Care Network (PCN), working collaboratively with local providers to deliver seamless, community-based care. Our plans include:
-
Using AI and digital tools to improve personalised care.
-
Expanding partnerships with voluntary and community sector organisations.
-
Building on the Fuller Report’s recommendations to address public health challenges and support Healthier Together’s 2040 vision.
Achievements and Initiatives
We are proud of the many ways we’ve supported our community. Some highlights include:
-
Running successful vaccination clinics to increase access.
-
Creating multilingual health resources to reach more patients.
-
Collaborating with organisations like the Bristol Drugs Project and Bridges for Communities to offer holistic care beyond the clinical setting.
Our commitment to innovation and inclusivity ensures that we continue to meet the needs of our diverse population.
Looking Ahead
Our future is rooted in sustainability, growth, and a commitment to tackling health inequalities. With a long-term plan in place, we aim to expand our community engagement, leverage new technologies, and ensure that our services remain accessible and inclusive for all. Together with our partners, we’re shaping a healthier, more equitable future for the people of Bristol.
Opening times
Find our opening times here.
Contact information
There are different ways you can get in touch with us at the surgery. Find out more about how to contact us here.
Register as a new patient
If you would like to register as a new patient with the surgery, you can find out more information and how to register online.
Online services
Find out more information about the online services we offer.